HailBytes Cloud Support Hub
Expert support for your cloud deployment. File requests, track SLAs in real time, and manage your team — all in one place.
SLA Tracking
Real-time SLA countdown with SMS and email alerts at every threshold.
Team Management
Manage seats, roles, and permissions for your entire organization.
Secure by Design
Microsoft Entra ID SSO, tenant isolation, and encrypted file storage.
Support Plans
Choose the plan that fits your needs. All plans include Microsoft SSO and file attachments.
Enterprise
$1650/mo
24-hour response (24/7/365)
- 10 support seats
- 30 tickets/month
- 24-hour SLA (24/7/365)
- Critical severity access
- SMS & email alerts
Most Popular
Professional
$550/mo
72-hour response (business hours)
- 3 support seats
- 10 tickets/month
- 72-hour SLA (Mon–Fri)
- SMS & email alerts
All plans billed through Azure Marketplace. Save with annual billing — pay for 10 months, get 12.